This message shall go to Max and Younes.
I have a serious battery issue with my second Homie.
I got my first Homie (white) in December 2019. It has a perfect battery.
The battery has 54,1V (shows 100%), and is working perfectly.
My second Homie (red) arrived early March and has a sick battery right from the start.
The battery has just 51,4V, does not load to 100% and collapses quickly when driving - it is unusable.
After bringing this up, Jack M (firstname.lastname@example.org) sent me a new substitute battery. This took several weeks, but it it finally arrived. The new battery shows 52,6V and also does not load to 100% (shows 95%)
After a couple of trips together with my wife, I can report that the newly sent battery is really NOT OK.
My wife’s white bike with the good battery runs 70km (no hills, no mountains) on assist 1 and still has 43% capacity left.
Same trip and same assist with my red bike with the substitute battery: The battery power drops quickly and arrives in the red zone, with 17% capacity left.
Both batteries were fully loaded before the trip.
After Jack's advice I tried a BMR (Battery management reset) with no improvement.
Apparently, both batteries seem to have a dead cell.
Now I have two great bike and just one intact battery.
I addressed my problem to Jack M, to Younes and Max. Neither one repeated to my request nor tried to help me. To me this looks as if Nireeka ignores me and my problem.
From previous issues I know that Nireeka indeed can provide support. It is very disappointing to see now that they leave me alone with my issue.
I hope that someone at Nireeka finally hears my voice and will get back with a solution.
I really appreciate your help.
Thanks & Best Regards