Max & Reza,
I have been in contact with you guys for well over a year now. Understanding the problems you're facing with this monumental job, we all have been extremely patient with you. However, it now seems that you allow yourself to be arrogant as well. You guys do not reply on questions and messages anymore. Except for a sort of a template answer in which you basically repeat yourself. You have let us all down big time!
Understanding the limitations and risks involved when backing a crowd funded project, it remains the responsibility of the entrepreneur to perform, based on its initial presentation. So far, you have not done so. You left us with a degraded product that still isn’t shipped, despite the numerous promises you’ve made. This should be accepted by us as part of the CF risk involved. But do keep in mind that this does not come without consequences for you either! It’s a two-way street. Not only this fact is disqualifying you as a trustworthy partner, it also makes you liable for actions you have (not) taken. One of them is the lack of communicating in a decent way. This is pissing off a lot of people who put not only trust in you guys, but also a shitload of money! It could easily be construed as being f-ing arrogant.
In a personal note to you Reza, I have been trying to be helpful. I have been warning you very kindly that you’re running the risk of loosing many clients due to your behavior. I told you that (from a marketing point of view) it is not very wise to offer a product without any meaningful service system attached to it. Just connecting with Zen-desk is not enough. It means a follow up on questions and feedback. Not that difficult to understand eh? You better act now and personally answer each and every client that asked you a question. It shows you take your clients (your INVESTORS) serious. AKA show some respect to them. You will lose a lot of sleep over it, but you and Nireeka will come out of it stronger.
Now proof to us that we didn’t make a mistake by dropping well over one and a half million USD on you.